Designer with 20+ years shaping complex products into clear, strategic, and scalable systems. I typically step in when the challenge isn’t “make it look better,” but aligning people, constraints, and priorities into a direction teams can execute with outcomes you can measure and experiences people can trust.

I operate where experience architecture, decision-making, and craft meet — especially when products fail under pressure:

High-stakes flows, broken trust, ambiguous trade-offs, and journeys that need to work end-to-end. My approach is to make the invisible visible: mapping intent, exposing consequences, and designing the system behind the interface from interaction patterns and content to workflows, governance, and teams’ ways of working.